The student or guardian is entitled to request cancellation of the subscription or a refund of the amount paid within 14 days of the payment date, provided the service (classes or lessons) has not yet started.

 

Once the service has started (i.e., the student has attended at least one class), the subscription is non-refundable, and the student is only entitled to continue using the subscription and scheduled classes.

 

If a technical issue prevents the student from benefiting from the service and it is not resolved within 7 days, the student is entitled to a full refund.

 

Refunds are processed within a maximum of 14 business days.

 

For inquiries, you can reach us via:

Phone: 00201032880448

Email: rattelwartaqi0@gmail.com